Last updated: 12 August 2026
These terms are the agreement between you and us for your use of BraVo. Please read them. By creating an account you accept them.
BraVo is operated by Crunch Creative Design Ltd, a company registered in England and Wales (company number 5001799), whose registered office is BLOCK, 23 Melville Building, Plymouth PL1 3RP, United Kingdom. VAT registration number 850 1722 52.
In these terms, "we", "us" and "our" mean Crunch Creative Design Ltd. "You" means the person or business using BraVo. "BraVo" means the service at brandedvoice.co.uk and its application.
Contact: hello@brandedvoice.co.uk
BraVo is a business tool for businesses and professional users. By using it you confirm that:
Because BraVo is sold business to business, the consumer cancellation rights under the Consumer Contracts Regulations do not apply.
You are responsible for your account and for anything done through it. Keep your password to yourself, and tell us promptly at hello@brandedvoice.co.uk if you think someone else has access.
We offer two-factor authentication and recommend you turn it on.
You may not share one account between people who should each have their own, or resell access to BraVo.
BraVo is sold on monthly subscription plans. Current prices are shown on our pricing page and at checkout. All prices exclude VAT, which is calculated and shown separately before you pay.
There is no free trial. You choose a plan and pay for it, and your subscription starts immediately.
Each plan includes a monthly allowance of credits, which is what generating content, images and searches draws on. The allowance resets at the start of each billing period and unused monthly credits do not carry over.
You may also buy top-up credit packs. Top-up credits are separate from your monthly allowance, are used only after it is exhausted, and remain on your account for twelve months from purchase.
Top-up credits are non-refundable once purchased.
Subscriptions renew automatically each month until you cancel. Payment is taken through Stripe using the payment method you provided.
You may cancel at any time, from the billing area of your account.
Cancellation takes effect at the end of the period you have paid for. You keep access until then. We do not refund part-used periods except where the law requires it.
After your subscription ends, your account becomes read only: your existing work stays visible and you can still edit and export it, but you cannot generate anything new until you subscribe again.
We will retry, and Stripe will contact you. If payment cannot be taken, your subscription may be suspended or cancelled.
We may change our prices. If a change affects your existing subscription, we will give you at least 30 days' notice by email, and you may cancel before it takes effect.
You keep ownership of everything you enter into or upload to BraVo: your business information, your brand and audience profiles, your prompts, and your files. We claim no ownership of it.
You give us permission to store and process that material as necessary to provide the service, including sending it to our AI providers to generate the content you have asked for. That permission ends when you delete the material or your account.
Content generated for you through BraVo is yours to use for your business or your clients' business, subject to these terms.
We cannot guarantee that AI-generated material qualifies for copyright protection. The law on this is unsettled in the UK and elsewhere, and it may depend on how much you contributed. If ownership of a particular piece matters to you, take your own advice.
We cannot guarantee that generated content is unique. AI systems can produce similar output from similar input, so comparable content may be generated for other users.
Agencies, freelancers and consultants may use BraVo on behalf of clients, provided you have their authority to do so. You are responsible for that authority and for whatever you produce for them.
You must own or have permission to use anything you upload, including images, logos and product photography. Do not upload material you have no right to use.
BraVo itself, including the software, the copywriting frameworks as we have implemented them, the archetype and communication models, the interface and the BraVo name and logo, remains ours. Using BraVo gives you a licence to use the service, not any rights in it.
This section matters. Please read it.
BraVo uses AI to help produce content, and AI makes mistakes.
Do not use BraVo output without reviewing it, and do not make business decisions solely on the basis of what it produces.
You must not use BraVo to:
You must not enter special category personal data into BraVo. That means information about health, race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, genetics, biometrics, sex life or sexual orientation, or criminal offence data.
If you seriously breach this section, we may suspend or close your account. Where it is reasonable to do so, we will tell you first and give you a chance to put it right. Where the breach is serious, illegal, or threatens security, we may act immediately.
We aim to provide a reliable service, but we cannot promise it will always be available or free of faults.
BraVo may be unavailable for maintenance, updates, or reasons outside our control, including failures at the hosting, database, payment or AI providers we depend on.
We may change, improve or remove features over time. Where a change materially affects a paid feature you rely on, we will act reasonably and give notice where we can.
We do not offer a service level agreement or an uptime guarantee.
You may close your account at any time by cancelling and asking us to delete it.
We may suspend or close your account if you seriously breach these terms, if you do not pay, or if we are required to by law. Where reasonable we will warn you first.
If we close your account for a reason that is not your fault, we will refund the unused part of your current period.
On closure, your data is deleted as described in our Privacy Policy. Export anything you want to keep before you ask us to delete your account, because deletion is permanent.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
Subject to that:
BraVo is provided on the terms set out here. To the extent the law allows, all other warranties, whether express or implied, are excluded.
How we handle personal information is set out in our Privacy Policy, which forms part of these terms.
Where you enter personal information belonging to other people into BraVo, you are the controller of that information and we process it on your behalf. You are responsible for having a lawful basis to do so, and for telling those people what you need to tell them.
Changes to these terms. We may update these terms. If a change materially affects you, we will give at least 30 days' notice by email or in the app, and continuing to use BraVo after that means you accept it. If you do not, you may cancel.
Transfer. We may transfer these terms to another company, for example if our business is sold. You may not transfer them without our written agreement.
No partnership. Nothing here makes us partners, agents, or employees of each other.
Severability. If any part of these terms is found unenforceable, the rest continues to apply.
Entire agreement. These terms, together with the Privacy Policy and the Cookie Policy, are the whole agreement between us about BraVo.
Third parties. Nobody other than you and us has any right to enforce these terms.
Governing law. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Customers outside the United Kingdom are welcome to use BraVo on that basis.
Crunch Creative Design Ltd
BLOCK, 23 Melville Building, Plymouth PL1 3RP, United Kingdom
hello@brandedvoice.co.uk